Privacy Policy
This Privacy Policy explains how Mister Plumber Inc ("Mister Plumber," "we," "us," or "our") collects, uses, and protects information when you visit our website, call our office, request a quote, or schedule service with us.
Information we collect
We may collect the following information when you interact with us:
- Contact details you provide, such as your name, phone number, email address, and service address.
- Details about the plumbing service you're requesting, including scheduling preferences and property information.
- Communications you send us by phone, text message, email, or our website forms.
- Basic technical data from your visit to our website (such as pages viewed), collected automatically.
How we use your information
- To respond to quote requests and schedule, confirm, and complete plumbing service.
- To send appointment confirmations, technician arrival updates, and service follow-ups by phone call, text message (SMS), or email.
- To send promotions, coupons, or seasonal reminders, but only to customers who have opted in to receive them.
- To maintain accurate business, billing, and warranty records.
- To improve our website and customer service.
Text messaging data. Mobile information collected for SMS/text messaging purposes is not shared with, sold to, or transferred to any third party or affiliate for their own marketing or promotional use, and is not shared with any third parties except our SMS service/carrier providers, solely as necessary to deliver the messages you've opted in to receive. Any consent you give to receive text messages from Mister Plumber Inc is used only for our own communications with you, as described in these policies.
When we share information
We do not sell your personal information. We may share it only with:
- Service providers who help us run our business (for example, scheduling software, payment processing, or SMS/email delivery platforms), who are only permitted to use it to provide that service to us.
- Licensed subcontractors directly involved in completing your requested plumbing work, when necessary.
- Government authorities or legal counsel, if required by law, subpoena, or to protect our rights and the safety of our customers or team.
Your choices
- You can opt out of promotional text messages at any time by replying STOP to any message from us.
- You can opt out of marketing emails using the unsubscribe link included in those emails.
- You can ask us to access, correct, or delete the personal information we hold about you by contacting us using the details below.
Data retention & security
We retain customer and service records for as long as reasonably necessary for business, warranty, accounting, and legal purposes, and we use reasonable administrative and technical safeguards to protect the information we hold.
Cookies & tracking technologies
Our website uses cookies and similar technologies to help it function and to understand how visitors use it:
- Essential cookies — needed for core site features, such as loading pages correctly and remembering form progress.
- Analytics cookies — help us understand site traffic and which pages are useful, using tools such as Google Analytics.
- Advertising/conversion cookies — may be used to measure the performance of our ads (for example, Google Ads) and are not used to build profiles for sale to third parties.
You can control or disable cookies through your browser settings at any time; doing so may limit some site functionality. We do not use cookies or tracking technologies to send text messages, and SMS opt-in status is never inferred from browsing or cookie data.
Children's privacy
Our services and website are directed at adults and are not intended for children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after an update means you accept the revised policy.
SMS / Text Messaging Terms
This section describes the terms of Mister Plumber's text messaging program, which includes appointment reminders, technician arrival updates, service follow-ups, and — for customers who opt in — promotional offers and coupons.
Consent & opt-in
By providing your mobile phone number through our website, over the phone, or on a service form, and agreeing to be contacted by text, you consent to receive text messages from Mister Plumber related to your service request, appointment, or account. Consent to receive texts is not a condition of purchasing any service.
Message frequency
Message frequency varies depending on your service activity — for example, you may receive a confirmation and a follow-up message around a single appointment, or occasional seasonal offers if you've opted in to promotions.
| Program | Mister Plumber Service & Appointment Alerts |
|---|---|
| Message frequency | Varies; typically 1–4 messages per service request |
| Message & data rates | May apply, depending on your mobile carrier and plan |
| Opt-out | Reply STOP at any time |
| Help | Reply HELP or contact us — see below |
How to opt out
You can cancel text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send a one-time confirmation that you've been unsubscribed, and you will no longer receive messages from us unless you opt in again. If you'd like help at any point, reply HELP or contact our office directly.
Carriers
Carriers are not liable for delayed or undelivered messages. Participating carriers include major U.S. wireless carriers; coverage and reliability may vary by carrier and are not guaranteed.
Text messaging originator opt-in data and consent will not be shared with any third parties, except our SMS service/carrier providers, solely as necessary to deliver your messages.
Website Terms of Service
These terms govern your use of the Mister Plumber website. By using our site, you agree to the following:
Age restriction
Our website, services, and SMS program are intended for users who are at least 18 years old. By submitting a form on this website, calling to request service, or opting in to receive text messages from us, you represent that you are 18 years of age or older.
- Content on this website — including text, images, and branding — belongs to Mister Plumber Inc and may not be copied or reused without permission.
- Information on this website (including pricing mentions, specials, and service descriptions) is provided for general reference and may change without notice; final pricing is confirmed at the time of service.
- Scheduling a service request through our website does not guarantee a specific appointment time until confirmed by our office.
- We aim for accuracy on this site but do not guarantee it will always be error-free or uninterrupted.
- These terms are governed by the laws of the State of Florida.
Questions about these terms, or about a specific service agreement or invoice, should be directed to our office using the contact information below.
Contact us
For any questions about this Privacy Policy, our Terms of Service, or our text messaging program:
- Mister Plumber Inc · State Certified CFC 056681
- Phone (West Palm Beach): (561) 333-8665
- Phone (Broward): (954) 742-9463
- Email: office@mrplumberfl.com
- Mail: 991 Stinson Way, #403, West Palm Beach, FL 33411